Infor SyteLine Service 2024.04.0.3

Infor SyteLine Service is an advanced mobility solution tailored to enhance the efficiency of field service technicians. This tool seamlessly integrates with Infor SyteLine, enabling usage both online, while connected to a network, and offline in situations where connectivity is restricted.

Furthermore, Infor SyteLine Service caters to the various service flows within SyteLine, encompassing dispatched appointments, call center incidents, and assigned service orders.

Through this platform, technicians can effortlessly update statuses across the service engagement life cycle, log materials utilized, calculate labor hours, and document incidental expenses like travel and lodging.

For enhanced troubleshooting capabilities, technicians gain access to customer and equipment histories. They can also attach images for thorough documentation and connect with fellow field technicians to exchange insights.

Infor SyteLine Service incorporates GPS tracking functionality, aiding dispatchers in locating the nearest available technician swiftly. Additionally, the tool provides easy access to mapping applications for guidance to clients’ premises.